We appreciate your interest in using our online casino platform, and we are committed to providing a safe and enjoyable experience for all users. Please take the time to read through these Terms & Conditions carefully before registering or accessing our website.
By creating an account on our platform or continuing to use it after changes have been made, you agree to be bound by these Terms & Conditions as well as any amendments we make from time to time. If you disagree with any part of these terms, please do not access or use our website.
Our casino is open to individuals aged 18 years and above who reside in territories where online gambling is permitted. You must provide accurate personal details during registration, as failure to comply may result in account restrictions or closure without notice.
As a responsible operator, we ensure that our platform adheres to the minimum age requirement of 18 for all users. If you are under the age of 18, please do not attempt to access our website.
Our services and products may be restricted in certain jurisdictions due to laws or regulations. We reserve the right to restrict access based on your location at any time without prior notice. By accessing this site, you acknowledge that it is permitted under applicable law where you are located.
To register an account with us, you must provide complete and accurate information during the sign-up process. All users agree not to share or give out their username or password to anyone else. In cases of shared access (e.g., co-ownership or family members), it is your responsibility to ensure that all users understand our terms.
Each user can register only one account with us, and each account should be held in the name of a single person. We monitor accounts for signs of multi-accounting (i.e., having multiple accounts) or shared access without permission from management. In cases of fraud or abuse, we may restrict or close your access.
To comply with regulatory requirements, you must verify your identity through the process outlined on our platform. Failure to do so within the specified timeframe can lead to account restrictions until this step is completed.
All information provided during registration should be accurate and truthful, including personal details and financial data for deposits or withdrawals. You agree to update us immediately if there are any changes to your contact information or other details you have submitted.
You acknowledge that your account security is a shared responsibility between you and our platform. We take measures to safeguard against unauthorized access but advise all users to use strong passwords, keep their login credentials confidential, and report suspicious activity promptly to prevent potential misuse of their accounts.
To maintain the integrity of your account, we encourage using a combination of letters, numbers, and symbols for your password. Never share or reveal these details with anyone else. If you suspect any unauthorized access has occurred or there have been changes in your personal information, please change your password immediately.
We expect all users to play responsibly and abide by the terms outlined below:
Bonuses can be claimed upon satisfying specific conditions outlined in each promotion's terms. It is essential to comply fully with the requirements specified for bonuses as failure to do so may result in revocation of rewards or future inability to claim such incentives.
To withdraw any bonus winnings, you are required to meet our minimum wagering threshold before this becomes eligible. You also agree that gameplay is governed by standard casino rules applicable at all times during your gaming experience on our platform.
As outlined above under "Prohibited Activities," engaging in tactics aimed at exploiting the system unfairly may lead to restriction of account benefits, including access to promotional offers or winnings from bonuses received.
We provide secure payment options for both deposits and withdrawals. Please refer to our dedicated deposit/withdrawal page for detailed instructions on initiating these transactions via your online bank transfer, credit cards, e-wallet services (where applicable), etc.
To ensure compliance with anti-money laundering regulations and prevent unauthorised access, we reserve the right to request additional documentation from you before processing withdrawal requests. This may include but is not limited to copies of ID documents or proof of address as well as confirmation that your deposit method corresponds accurately with provided personal details.
All withdrawals are subject to review by our internal team to ensure compliance with applicable laws, regulations, and company policies regarding gaming, taxation, anti-money laundering, etc. This process may include additional verification steps depending on the circumstances of a particular withdrawal request. Please note that these procedures might take some time.
As a responsible casino operator, we encourage all users to play within their means and provide resources for self-assessment as well as links to national help lines in case gambling negatively impacts one’s life or finances. In situations where an individual requires assistance with managing their gaming habits or has developed problematic behavior related to online betting, we can suggest several steps which could potentially assist them.
You acknowledge that self-excluding from our platform for a specified period of time as well as any restrictions applied to your account are enforceable by management should such actions be deemed necessary based on ongoing monitoring. Please note that once an exclusion is in effect, no new sign-up will occur prior than after the expiry date at which point you might re-register subject always to our standard sign-up processes.
The outcome of all games on our platform depends entirely upon chance with each play determined independently using Random Number Generators audited periodically by independent third-party experts who provide confirmation that these systems produce results unpredictable thereby maintaining the integrity required in online gambling products.
While we make every effort to ensure continuous access, occasionally technical problems beyond our control may cause periods of interrupted gaming service. In cases such as server downtime, platform updates requiring temporary shutdowns or connectivity losses during play caused by factors out with the scope of what could reasonably have been foreseen by us; your bets placed but not executed prior might be cancelled upon resumption.
We reserve the right to temporarily suspend any account for administrative reasons, including investigation into suspected cheating or fraudulent activity. This does not guarantee restoration following resolution and our company maintains sole discretion when deciding whether or not restrictions will remain in place once reviewed circumstances dictate their removal.
All trademarks, service marks, patents, trade secrets, designs and other intellectual property rights on this site are owned by NY State Lottery Casino N.V. Our name and logo identify us as the owner of such proprietary interests. We prohibit you from using them without permission in any format or medium.
We do not warrant that access to our website will be uninterrupted, timely, secure, complete, error-free, free from viruses and defects nor ensure accuracy thereof, regardless whether provided by yourself or through third-party services as such statements apply only under normal circumstances which might occasionally prove unreliable due various unforeseen factors beyond reasonable control including but not limited.
We can make changes to our policies at any time with immediate effect. As a user, you agree that it is your responsibility to regularly review these terms for updates or amendments and acknowledge by accessing the site after they have been modified that you accept all such alterations regardless of whether notified personally via email communications.
For assistance regarding gameplay questions, payment options or any other concern you may encounter during use of our casino platform; kindly refer to support channels described below. You can reach customer service team representatives available 24/7 through the following contacts:
Our platform operates under applicable regulatory oversight in accordance with the laws of Curaçao. We also subscribe to and comply fully with any relevant standards, guidelines provided by leading industry bodies to maintain best practices.
Please note that while we strive for clarity and usability, these terms are legally binding. By accessing our website or using its services, you acknowledge agreement with all conditions outlined above, including potential modifications as might occur without prior notice being given in order to reflect updates relevant towards continued provision of a quality gaming experience while adhering strictly to operational standards required from an offshore licensed operator serving international clientele.
NY State Lottery reserves the right to modify these terms and conditions at any time.
